This policy explains shipping, cancellation, exchange, return, and refund terms for physical artworks and goods sold by StarArtist, operated by Astrum Co., Ltd. Product-specific terms shown on an item page apply together with this policy. Nothing in this policy limits rights granted under applicable law.
Orders and payment
An order is confirmed when payment is completed. If we cannot supply an item because of stock, condition, or another issue, we will notify the buyer without delay and refund prepaid amounts, or take the steps required for a refund, within 3 business days after confirming that supply is unavailable.
Delivery period
Delivery usually begins within 2–3 business days after payment. Delivery will be completed within 14 days of payment, including remote-area delivery, specialist transport for large artworks, severe weather, and other unavoidable delays.
If delivery is expected to exceed this maximum, we will notify the buyer in advance. The buyer may cancel before delivery and request a full refund.
Cancellation and withdrawal
A buyer may request withdrawal or return within 7 days of receiving the product. Before dispatch, cancellation may be requested through customer support. Once dispatch has begun, the return process and return-cost rules apply.
Defective or non-conforming products
If a product differs from its description or advertisement, or the contract is otherwise performed incorrectly, the buyer may request exchange, return, or refund within 3 months of supply or within 30 days of discovering the issue. We bear the reasonable return and redelivery costs in these cases.
When returns may be restricted
Returns may be restricted to the extent permitted by applicable law in the following cases.
- The product is lost or damaged for a reason attributable to the buyer, except damage to packaging needed to inspect the product.
- Use or partial consumption by the buyer has materially reduced the product's value.
- The passage of time has materially reduced the product's resale value.
- The product was individually made to order, the restriction was clearly disclosed in advance, and the buyer consented in writing or electronically.
Return costs
For a change-of-mind return, the buyer bears return transport and any artwork collection or installation costs. We bear these costs for defects, incorrect delivery, or non-conforming performance. We do not charge a separate penalty or cancellation fee in addition to applicable return costs.
Refund method and timing
We will refund the payment or take the steps required to cancel it within 3 business days after receiving the returned product. If an order is cancelled before dispatch or cannot be supplied, we will act within 3 business days after cancellation or confirmation of non-supply.
The time for a card cancellation or account credit to appear may depend on the payment provider.
How to request cancellation, exchange, return, or refund
Provide the order number, buyer name, contact details, reason for the request, and photos showing the product condition when needed.
Email: contact@starartist.co Phone: +82 2-6080-0117
We will provide the return address and collection instructions. Do not send an item without instructions.
Seller information
Business: Astrum Co., Ltd. Representative: Jimin Ryu Business registration number: 276-87-03930 Address: Room 2830, 2F, 19 Hakdong-ro 2-gil, Gangnam-gu, Seoul, Republic of Korea Customer support: +82 2-6080-0117 / contact@starartist.co